Job Summary:
The Guest Relations Manager will be responsible for ensuring the highest level of guest satisfaction by overseeing all aspects of guest services and relations within the organization.
Job Responsibility:
- Develop and implement strategies to enhance guest experience and satisfaction.
- Supervise and train guest relations staff to ensure excellent service delivery.
- Handle guest feedback and resolve any issues or complaints in a timely and professional manner.
- Coordinate with various departments to ensure seamless guest service throughout their stay.
- Maintain guest records and ensure confidentiality of sensitive information.
- Monitor guest satisfaction metrics and implement improvements based on feedback.
- Collaborate with the sales and marketing team to promote guest loyalty and retention programs.
- Stay updated on industry trends and best practices in guest relations.
Candidate Requirements:
- Bachelor’s degree in Hospitality Management or related field.
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and communication skills.
- Excellent problem-solving abilities and customer service orientation.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficiency in MS Office and hospitality management software.
- A positive attitude and a commitment to delivering exceptional guest service.
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