Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region. As a leading food company, Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today. With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It operates its global Customer Experience Center in Dubai, UAE, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.
What You'll Do
Supports General Manager to achieve business objectives.
Ensures excellent kitchen operations thru quality, speed and accuracy, to meet and exceed customer expectations.
Is responsible for brands’ satisfaction and adhering to the recipes and standards.
Oversees inventory, availability, FCR and other food related KPIs.
Ensures that all sanitation, safety and security policies and procedures are observed and enforced.
Trains and monitors the culinary competency of team members; supports their growth and career development.
Partners with Customer Success team to urgently address all occurring problems and supports the implementation of new initiatives; is involved in on-boarding of new brands.
Partner with Brand Champions in ensuring that standards are fully executed; facilitates the on-boarding of new brands; collects and shares feedback with the Culinary and Growth team to support success of the brands.
Collects and share feedback with the culinary and customer success team to support success of brands.
Works with facilities team to ensure proper performance and maintenance of kitchen equipment.
Supported by Unit Manager, is responsible for inventory management, ordering, product availability, waste control and FCR.
What Are We Looking For?
5+ years of experience in kitchen operations management within food & beverage, hospitality, or catering.
Bachelors in culinary arts or hospitality management.
Lebanese/Mediterranean cuisine experience
Culinary expert who takes responsibility for quality of end products and constantly works towards optimization of your kitchen.
Strong people management skills and experience leading large teams while coaching and monitoring the culinary competency of team members.
Strong interpersonal skills – ability to build and manage strong relationships with their team, cross-functional colleagues, and external partners.
Exceptional communication and organizational skills – able to speak and listen effectively; great written, verbal, and presentation skills.
