Head of Hostess

Job Overview: We are seeking a dynamic and experienced Head of Hostess to lead our front-of-house team and ensure a seamless and welcoming experience for our guests. The Head of Hostess will be responsible for overseeing the host/hostess staff, managing reservations, and coordinating with various departments to enhance the overall guest experience. The ideal candidate should have exceptional organizational skills, a strong understanding of hospitality, and the ability to create a warm and inviting atmosphere.

Responsibilities:

1. Host/Hostess Management:

   
   
   • Supervise and lead the host/hostess team, ensuring proper staffing levels and efficient operations.
   • Conduct regular training sessions to enhance the team's customer service and communication skills.
   • Schedule and coordinate work shifts to optimize coverage during peak hours.

2. Guest Relations:

   
   
   • Greet and welcome guests with a warm and friendly demeanor.
   • Handle guest inquiries, requests, and complaints promptly and professionally