We are looking for a Hostess to be the first point of contact for the guests.
Responsibilities
Greets guests in a courteous and professional manner
Communicate with other staff, informing them clients' bookings, needs, requests, allergy and special events
Recognise 'Key people', Shareholders, Regulars etc.
Respect the restaurant' Reception Sequence of Service
Draw up client bookings for tables and ensure that tables are set before clients' arrival, keep the floor plan updated to maximise the bookings
Manage the front desk by receiving incoming calls, greeting, and attending to customers always remembering restaurant' standards
Inform guests about the availability of tables and direct them to the tables
Collaborate with other restaurant staff and the management team to ensure that customer complaints (floor and online once) are properly attended to in a
timely manner
Check restaurant's emails and respond accordingly, draw the attention of management to certain mails when necessary
Control reservations to maximize the number of covers
Process all reservation enquiries via telephone, or Sevenrooms booking system and Opentable
Confirm all reservations of over 6/8 guests with Manager on duty before accepting reservation.
Confirm next day reservations by telephone and proceed to allocate the right tag on the booking system
Retrieve information on reservation availability from system
Cancel, amend, and confirm existing reservations
Your look need to be always impeccable following restaurants standards of the personal appearance
Provide a clear handover during shift changes
Timely and effective communication of all guest information such as reservations notes, birthdays, allergies, and special comments, to the Manager on duty.
Report all security issues to Manager on duty
Requirements and skills
Previous work experience as a Hostess
Excellent communication skills
Must be able to work a variety of shifts including holidays, weekends, evenings, etc.
