Location: Manama, BH
Job Summary
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. He/She will ensure that all rooms are stocked with necessary amenities and supplies. He/She must be detail-oriented and have excellent time management skills to ensure that all assigned rooms are cleaned and prepared within the required timeframe.
Education & Experience
High School diploma or equivalent and/or experience in a hotel or a related field preferred. Prior experience in housekeeping Knowledge of cleaning chemicals, proper storage, and disposal methods Ability to work independently and as part of a team Physical stamina and ability to lift heavy objects Attention to detail
Fundamental Requirements
Able to work under pressure with minimum supervision Positive thinker, good eye for details, and self-motivated person Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standards. Demonstrate pride in the work place with a high level of commitment. Treat all guests, members & colleagues in a polite and courteous manner at all times. Anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction. Promote a helpful and professional image to the internal and external customers. Ascertain a high degree of guest satisfaction (to receive zero complaints about your department) Use guest names wherever appropriate. Have good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants and functions rooms. To be well informed about the special functions and events held in the hotel on daily basis. Be aware of hotel management, their office location, role and availability. Comply with the hotel legal requirements for fire, bomb threats and Health and Safety standards. Report for any maintenance complains to the supervisor/ Executive Housekeeper
General Requirements
Maintain the department standard productivity requirement of daily minimum number of room credit count cleaning between 12 to 13 credits per day. Must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow team members. Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. Report all missing items from room (i.e., linen, irons/boards, hair dryers, etc.) to Housekeeping Supervisor/ Executive Housekeeper. Carry out the complete inspection of the rooms or public areas and inform the supervisor about any unusual thing found in the room. Arrange the housekeeping trolley as per the required standard. Handle the clean and soiled linen as per the department standard. Vacuum and mop all the rooms after the service. Inform the supervisor/ executive housekeeper about the room status and discrepancy. Collect the guest laundry and hand it over to the supervisor or linen room. Strictly follow the department health and safety standard. Handle the “Lost and Found” according to the standards. Strictly follow the hotel policy and procedures
With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
∙ Competitive salary and benefits.
∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.
About Wyndham
Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
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