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    Damas International Limited

    بيع بالتجزئة/بيع بالجملة
    الإمارات العربية المتحدة
    النوع:
    صاحب عمل (القطاع الخاص)
    الموظفين:
    100-499 موظف
    سنة التأسيس:
    1907

    عن

    Damas International Limited (Damas) is the Middle East’s leading jewellery and watch retailer. Headquartered in Dubai, United Arab Emirates, Damas trades in gold and gold jewellery, diamond jewellery, pearls, watches, silver, and precious stones on a retail and wholesale basis.

    The journey of the Damas Group began in 1907 in Syria. In the late 1970s, the Damas brand was established in the United Arab Emirates, and by the end of 1985 the Damas Group had expanded into several retail stores. By 2000, the Group had established retail operations in Qatar, Bahrain, Oman and Jordan. In 2002, the Group expanded its operations to Kuwait and Saudi Arabia, and by 2004, the Group was operating in Egypt, Italy and India.


    Global Strength:

    As of November 2012, Damas operates around 300 stores in 12 countries, dispersed principally throughout the Middle East. The Group’s network of retail outlets includes subsidiaries (predominantly), plus jointly controlled entities and associates.

    Retail Divisions:

    Leveraging its expansive network of outlets, Damas sells its own branded products, as well as other selected regional and global luxury brands.

    Damas sells jewellery and watches through four main store formats, which are uniquely positioned to address different consumer segment needs. Specifically, the Les Exclusives Stores offer high-end luxury products; Semi-Exclusives Stores offer stylish and sophisticated products for the discerning consumer; and the Damas 22K and 18K Stores offer trendy, fashionable and stylish products and brands at competitive prices.

    In addition to the four principal store formats, Damas also operates other outlets such as exclusive watch stores and Mono-brand boutiques.

    الرؤية


    From a famous brand in Dubai to a famous international jewellery brand from Dubai.

    المهمة


    To create an environment which will attract and retain a committed team of talented professionals who will continue to build on the heritage and reputation of Damas for trust, craftsmanship, innovation and market leadership.

    القيم


    Our Damas' encapsulates the values we aspire to in working together in Damas and in our relationships with our customers and business partners. The values we have set for ourselves are as follows: - People: Passionate, committed and loyal employees are the heart of our company. - Customers Our customers have been the foundation of our success for over a century. Our customers are our source of inspiration. - Business partners We aim to create long term sustainable relationships with suppliers and partners underpinned by high standards of corporate governance. - Our products We are passionate about our jewelry and we believe in our products as much as we believe in ourselves.

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    الوظائف

      Ensure the data gathered from customers is correct and enter in the CRM properly Perform any other duty assigned by the HOD.  Invite customer for various events and promotional activities. Scan the guestbook or Customer Feedback.   Handle the customer inquires & respond with in 48hrs. Data verification for CRM project uploaded in Navision. Sending the Email campaigns to our customers. Updating the Damas corporate web site.  Responsible for internal verification of the product price, availability or description, and communication of the same to the customer (including payment and delivery details) via outlets, brand managers and other concerned departments.   Records receipt of complaints into the CRM and escalates (if required) it to the Complaint Management Team. Atempt to resolve complaints received by self and if required, escalate the same to the Complaint Management Team. Acts as a front desk for receiving all the product complaints & enquiries (overseas and local) via fax, telephone, post and email, in a professional manner and prepares resolution procedure outline. Forwarding the Competitor analysis to the higher management. Keep self thoroughly updated on Damas products & promotions, etc. so as to provide customer with accurate and prompt service & information. Maintain proper records for the same.
    الدور الوظيفي: خدمة العملاء قطاع الشركة: بيع بالتجزئة/بيع بالجملة المستوى المهني: متوسط الخبرة
    Assist in the conduct of training exercises by arranging required materials. Prepare certificates duly get it signed by Head of the department and file a copy of the same in employee personal files. Compile the attendance reports, external training invitations and collect training feedback forms after the training sessions and record keeping Ensure trainees are informed of the training schedule one week in advance of the training programme through Fax, Telephone and mail.  Preparation of Attendance sheets, name plates & evaluation sheets.Assist in the preparation of Nomination lists for training, through the sources; Performance appraisal, Feedback Form, TNA Survey, Shop manager requests, HR Net reports.
    الدور الوظيفي: التعليم/التدريب قطاع الشركة: بيع بالتجزئة/بيع بالجملة المستوى المهني: طالب/متدرّب
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    الموظفين

    farah shah

    Assistant Manager - Risk and Insurance
    Damas International Limited الإمارات العربية المتحدة - دبي

    Fahaz anthum parambil mustafa

    Finance Executive
    Damas International Limited الإمارات العربية المتحدة - دبي

    SREYASHI KOCHHAR

    Merchandising Specialist
    Damas International Limited الإمارات العربية المتحدة - دبي

    omar alshtaewi

    shop manager
    damas international limited الإمارات العربية المتحدة - دبي
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