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    مركز سلطان

    بيع بالتجزئة/بيع بالجملة
    الكويت - الفراوانية
    النوع:
    صاحب عمل (القطاع الخاص)
    الموظفين:
    500 موظف أو أكثر
    الموقع الالكتروني:
    سنة التأسيس:
    1981

    عن

    Sultan Center Food Products Co. K.S.C. (better known as The Sultan Center or TSC) is an established group of companies based in Kuwait, with operations also in Oman, Jordan, Lebanon and Bahrain. With retail as its primary focus, TSC is Kuwait’s largest independent retailer and a leading supplier of supermarket items, fresh food, and general merchandise in the Middle East. With 13 stores in Kuwait, more outlets overseas, and further ambitious expansion plans, TSC has secured its position as Kuwait’s premier retailer and one of the Gulf’s leading businesses. The key to our successful growth lies in our unwavering commitment to offering all our customers value in terms of variety, quality and service providing the largest range of quality merchandise from around the world, unrivalled levels of customer service based on industry best practices, a clean and inviting family atmosphere and unique shopping experience. We provide our customers with innovative benefits and special offers through our loyalty program and direct marketing savings opportunities along with commitment to serving the communities in which we do business. With its well-established infrastructure, TSC is perfectly positioned for future expansion, both in Kuwait domestic market and abroad.

    الرؤية


    Build and manage a profitable diversified portfolio of businesses aiming to increase shareholders’ value.

    المهمة


    To be the customer’s preferred choice through teamwork, collaboration, and excellent performance.

    القيم


    We have an open, diverse culture where everyone is empowered, held accountable and treated with respect This is embodied in our core values of trust, commitment, integrity, innovation, collaboration and by recognizing and rewarding excellent performance.

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    الوظائف

    My manager is: Fresh Food Manager My job is: To support my manager to carry out production and replenishment to deliver a great customer service through coaching, communicating and co-ordinating activities in my section I Spend 45% of my time reviewing previous trade and planning staffing schedules 30% of my time reviewing performance and putting action plans in place to improve 15% of my time leading and coaching my team 10% of my time as OOH Manager I know I’ve done a great job if: • I achieve all my Key Performance Indicators • I consistently achieve great operating standards • Customers are satisfied with TSC Values offered • I achieve target availability during all trading hours • I achieve a green light for all Managing the Law audits • My team have the relevant coaching and training they need to deliver their jobs • My team Engagement Survey stores improve as a result of my leadership The people I need to work with are: Inside my function Store OOH Trading Managers Receiving Manager Scanning Coordinator Section Staff Outside my function Maintenance Manager / Technician Merchandising Representatives Local Authority Enforcement Officers Supplier Support Central Category Team Main Responsibilities: People / Employees – To consistently deliver TSC Values for our people • I ask for and action staff feedback • I acknowledge progress and celebrate success with my team and individuals • My team has an Engagement action plan that is reviewed and effectiveness is measured at a temperature check • I review my teams’ progress against objectives and Personal Development Plans in at least 1 Performance Review a year • I have a Personal Development Plan based on behavioral and technical needs • I support my team to attend work • I coach my team to improve standards • I regularly plan and review work with my team • I spot and develop talent ready for moves and appointments Customer – To consistently deliver TSC Values for our customers • I deliver the great customer Service • I implement high standards so products are always of the highest quality and staff are confident to reject poor quality products • I manage and resolve all customer complaints to a satisfactory conclusion Operations – To consistently deliver TSC Values for operations • I manage scheduling of my team so that they work the right hours to support the operation and I work the right hours to support them • I schedule production to meet trade patterns and check the my team follow the planned production order • I train my team to understand and follow continuous replenishment process • I implement replenishment and stock control routines to achieve maximum availability • I manage my team so they maintain a clean production environment • I manage stock loss within budget through effective routines • I liaise with my manager to plan for seasonal events and promotions in my area • I coach my team to keep back areas tidy, so that products are correctly stored and overstocks returned to the designated area • I participate in the store OOH Management rota • I support store ‘Rumble’ as part of my daily routine • I deliver Safe and Legal routines and coach my team to adhere to them at all times Finance – To consistently deliver TSC Values for finance • I maximize sales through availability and quality of products • I manage my financial Steering Wheel targets through achieving sales targets, payroll budget, stock results and controlling expenses • I manage section’s consumable behavior within budget
    الدور الوظيفي: الإدارة قطاع الشركة: بيع بالتجزئة/بيع بالجملة المستوى المهني: متوسط الخبرة
    My manager is: Store Manager My job is: To manage Fresh departments, coaching and developing my team to deliver great service for Customers, People and Operations I spend: 30% of my time managing the store in the Store Manager’s absence 30% of my time reviewing performance and coaching my team to deliver great standards 20% of my time anticipating trade patterns and planning for seasonal events 20% of my time leading change across replenishment, warehouse and Space, Range and Display I know I've done a great job if: • I achieve all Key Performance Indicators • I champion great operations standards on the shop floor • I achieve a green light for all safe and legal audits • My promotion ends are to plan and my teams check all point of sale is always displayed • I am recognised as the expert in Space, Range and Display activity • I successfully manage the store when the Store Manager is absent • My team have the relevant coaching and training they need to deliver their jobs • My team’s Engagement Survey results improve as a result of my leadership The people I need to work with are: Inside my function: Store Management Team Store Technician Store Cleaners Outside my function: Supplier Representatives External Contractors Trading Law and Technical Managers Maintenance Technician Supervisor Main Responsibilities: People / Employees: • I ask for and action staff feedback. My store forum process supports this • I acknowledge progress and celebrate success with my team and individuals • My team has an Engagement Survey action plan that is reviewed and effectiveness is measured at a temperature check • I review my teams’ progress against objectives, Personal Development Plans and Performance Packs in at least 2 Performance Reviews a year • I have a Personal Development Plan based on behavioural and operating needs • I support my team to attend work • I coach my team, on the shop floor to improve store standards and operations • I regularly plan and review work with my team • I use experts from the group to support action plans for red lights • I spot and develop talent ready for moves and appointments Customers: • I put plans in place to coach my teams to achieve customer Key Performance Indicators • I coach my teams to adhere to cage locations during the day • I coach my team to deliver stock control routines so that all promotion leaflet lines are in stock every hour of every day • I lead my Replenishment Teams in the delivery of all trade driving activity, seasonal events, cultural festivals and five star weekends Operations: • I have plans in place to achieve operations Key Performance Indicators • I coach my team to understand and deliver their Safe and Legal obligations • I have the right people in the right place at the right time • I coach my team to deliver replenishment processes • I coach my team to deliver daily stock counts on time and accurately • I coach my team to deliver level run down module by module • I coach my team to deliver Space, Range and Display policies and routines • I lead and coach my team to deliver Business Plan priorities • I lead specific change programmes as part of each year’s Business Plan • I support my team to implement Direct to Store activities on time • I participate in the store OOH Management rota • I support store ‘‘Rumble’’ as part of my daily routine • I deliver Safe and Legal routines and coach my team to adhere to them at all times Finance: • I have plans in place to coach my teams to achieve finance Key Performance Indicators • I coach my team to deliver their department’s performance always within budget • My teams achieve green lights following audits
    الدور الوظيفي: الإدارة قطاع الشركة: بيع بالتجزئة/بيع بالجملة المستوى المهني: إدارة
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    الموظفين

    ياسر فتحى عبدالمنعم الرافعى

    مشرف الطازج
    مركز سلطان المملكة العربية السعودية - الرياض

    yasser said

    مسئول قسم الاستلامات ـ مسئول قسم الماركت
    مركز سلطان مصر

    ahmad said abou zied salem

    موظف خدمه عملاء
    مركز سلطان الكويت - الأحمدى

    mohammed هاشم

    طباخ
    مركز سلطان مصر - القاهرة
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