Assurance - MERC Assurance - Risk & Quality Manager - Cairo, Lebanon

Line of Service
Industry/Sector
Specialism
Management Level
Manager
Job Description & Summary
PwC Global Overview
With offices in 152 countries and almost 328,000 people, we are among the leading professional services networks in the world. We help organizations and individuals create the value they are looking for, by delivering quality in Assurance, Tax and Advisory services.
PwC Middle East Overview
Established in the region for 40 years, PwC has around 10,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team with its tailored solutions, brings international experience, helping our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
Line of Service Overview
Our Middle East Assurance practice includes over 2,300 people based in 12 countries across the region and is part of PwC's global network that is operating worldwide. PwC Middle East's Assurance practice combines the right mix of human-led and tech powered solutions to provide our clients with quality audits and other risk services that create confidence and impact in our region and across society.
What is expected from you?
Your job duties will include but will not be limited to:
General:

• Continuously monitor and ensure adherence to all operational policies and procedures within the Risk Business Unit.
• Provide comprehensive training and education to staff members, ensuring they are well-informed about the firm's policies, regulations, and quality expectations.
• Act as a key contact person for the engagement teams for their Risk and Quality (R&Q) queries and requests..

Risk and Quality Inquiries:

• Promptly receive and address questions and inquiries from the Risk team, covering various areas such as contractual matters, engagements, R&Q policies (including local and global policies), Salesforce Risk usage, new services / tools management.

Contract Reviews:

• Receive contracts from the client-facing team and coordinate with CRT for review of the terms according to the stage of the opportunity.
• Coordinate with the R&Q department head to obtain necessary sign offs and approvals.
• Effectively communicate contractual changes or edits with engagement teams, ensuring clarity and understanding.

Engagement Compliance Reviews (ECR):

• Participate in the selection process of sample engagements for review.
• Facilitate coordination between the file reviewer and engagement teams.
• Regularly follow up with ECR reviewers to monitor progress.
• Participate in ECR reviews.
• Actively contribute to Root Cause Analysis (RCA) and Quality Improvement Plan (QIP) discussions.

Engagement Quality Reviews (EQR):

• Collaborate in the selection of sample engagements for review.
• Foster coordination between the R&Q team and engagement teams.
• Participate in the quality reviews .
• Engage in meaningful participation during Root Cause Analysis (RCA) and Quality Improvement Plan (QIP) discussions.

Quality Management for Service Excellence (QMSE):

• Support with implementation and regular performance of required controls to maintain the quality management system of the firm.

What will you bring?
You are ambitious and get use of opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:

• Add Any specific requirements (Education, certificates, years of experience)
• Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment
• Bilingual proficiency in Arabic and English (oral and written) is a plus
• Business development and client relationship building skills
• Willingness to challenge the 'norms' and to create a cohesive and effective working team
• Excellent project management skills
• Knowledge in using technologies, and experience using Data Analytics tools is a plus
• Commitment to valuing differences and working alongside diverse people and perspectives

The skills we look for in future employees
All our people need to demonstrate the skills and behaviors that help us deliver our business strategy - that make up "The PwC Professional".
The PwC Professional framework plays a significant role in outlining the capabilities needed by our people to flourish, learn and develop together as leaders at every level. The framework exists to support the development and career progression of our people, helping them to meet the expectations of our clients, colleagues and communities in today's changing global marketplace.
Why you'll love working for PwC
We're a business that leads with the heart and we prioritize our people. Led by our value of care, we find ways to help our people, our clients and one another. With PwC, you will ignite a meaningful career and will be provided with a range of financial and non-financial rewards and benefits designed to encourage your growth, like:

• A competitive remuneration plan in which you will be rewarded for your success and acknowledged for the value you provide to our company .
• We encourage an inclusive and diverse culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. This makes us strong as a business, enabling us to solve important problems and deliver value to our clients.
• A flexible workframe to encourage work-life balance.
• We care about our employees' mental health and well-being by providing specialists to offer advice, as well as meditation, yoga, and other relaxation online sessions.
• Limitless opportunities for continuous learning and digital upskilling.
• A friendly atmosphere that encourages innovative mindsets, relationships development, and assisting others in growing and working in ways that bring out their best.
• A competitive Schooling allowance and insurance packages (As per PwC policy).

To learn more about our new equation that built this culture please visit this link.
If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.
Learn more about "Life at PwC ME" through this link.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date