Call Center Agent - New Cairo

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Ourcore business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

POSITION PURPOSE

Our Contact Center plays a critical role in supporting the region in improving customer service and delivering a positive experience through all the customer touch points. As a member of the Contact Centre your role will rotate between Outbound, Chat and Inbound activity. This position must provide excellent sales and customer service to prospective customers via phone and online chat, whilst building and maintaining the leads management database.

RESPONSIBILITIES

• Providing outstanding and exceptional customer service.
• Delivery of prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Maintain documentation of customer enquiries and responses for future reference.
• Completing accurate reporting and data entry
• Provide ad-hoc administration support

WHAT WE'RE LOOKING FOR

• Be a customer service “STAR”. You know how to engage and delight customers in delivering outstanding customer experience
• Bachelor's degree with English fluency, A Must.
• Preferable to have from 2 to 4 years of experience is Call center industry.
• Have outstanding communications skills. Proven experience in servicing a diverse customer base
• Have the ability to multitask in a fast-paced environment
• Display a strong sense of empathy in dealing with sensitive customer issues
• Have a willingness and ability to learn complex systems, products and processes
• Previous experience in a fast-paced call center or online environment is highly desirable
• And last but not least a team player

WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive workplaces that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.