Updates the Communications Team Leader on the progress of work assigned and prepares and submits weekly progress reports.
Responsible for the successful completion of the assigned tasks on time according to projects plans, keeping the assigned projects revenue collection on time.
Undertakes the implementation, installation, and customization activities for customer projects as per assignment and guidance from the Communications Team Leader.
Provides the required technical support during the pre-sales phase aiming at having strong technical offerings, through gathering proper customer requirements, the preparation of high quality technical proposals, correct estimation of the required professional services, accurate definition of a project scope of work, conducting professional technical presentations, and others.
Complete personal professional certification and product authorization according to the training programs available through the vendors, on time according to the plans set by the Communications Team Leader.
Responsible for Service Level Agreements which might include 24 X 7 commitments including the formal vacations in Egypt.
