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Raya Auto; one of Raya’s subsidiaries is hiring a CRM Representative.
What will you do?
Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
Develop strong understanding of our products and solutions for all stakeholders to serve the customer effectively.
Use a thorough knowledge of information resources and Service practices to resolve and record customer complaints and escalate any unresolved issues.
Ensure customer inquiries/complaints arising from different sources are accurately resolved, recorded and unresolved issues are escalated through appropriate channels.
Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Advise customers on the adoption of digital services and education of users to deliver great customer experiences using on-line technology.
Ensure customers are referred to appropriate channel for the completion of out-of-scope transactions.
What will you need?
Minimum 1 years of experience in the Automotive industry
Bachelor degree in any related field
Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
What is unique about Raya?
Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
