About Nintex:
At Nintex, we are transforming the way people work, everywhere.
Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. We improve their lives though the technology we build.
For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our team is dynamic, fun, vibrant, motivated, ambitious and we’re driven to crush our numbers while having fun. We’re looking for experienced sellers that are driven to succeed and align well to our corporate values and culture.
We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced and we value our people’s curiosity, ideas and enthusiasm. We deliver on our commitments, we don't wait to implement ideas or fix issues, and we treat each other with respect and consideration.
About the role:
The Customer Experience Manager (CEM) is responsible for adoption, usage, and account growth for Small to Medium Accounts and Emerging Market business customers of Nintex. This role includes relationship development, exploring new Use Cases, evangelism, and partnering directly with Nintex Professional Services or Implementation Partners for enablement of Nintex products to existing customers. Helping our SMB/Emerging Market customers get the most out of their Nintex investments, assisting their partners in the process, and driving adoption, usage, account growth, and high renewal rates is the key charter for this role.
Through relationship building and frequent communication, the CEM will assist in improved product adoption, increased knowledge of Nintex license policies, and help to maintain a high level of customer satisfaction ensuring an outcome of timely renewals. Customer interactions will be focused on the top accounts by vertical, size and annual run rate.
This position also serves as a highly collaborative conduit between customer success, support, product, and sales and requires the ability to prioritize and manage multiple competing projects simultaneously. Critical elements to success include being proactive, results-driven, tenacious, and possessing the proven ability to engage and influence all levels of customers from business teams to executive and senior management. Assure the customer is fully onboarded, engaged, and utilizing the solution in such a way that in 90-days post commencing, the customer will claim they have achieved at a minimum the first value hurdle they have set.
Your contribution will be:
To be successful, we think you need:
What’s in it for you?
Nintex employees have the freedom to work how they work best. We are virtual-first across our global workforce. Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.
While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
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