Customer Service Manager

• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customers' issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused toward that mission.
• Develop service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Job Requirements:

• Bachelor’s degree in business administration or relevant field.
• A minimum of 3 years of proven experience as a customer service manager.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

 Work Conditions:

Working Days: From Sunday to Thursday ( 2 Days Off )

Working Hours: 8 hours, from 9 AM to 5 PM or 10 AM to 6 PM

Work location: Fifth Settlement

Benefits:

Social Insurance.

Medical Insurance.

Attractive Salary.