Customer Support Officer
Cairo, Cairo Governorate, Egypt Customer Support Officer
About the job Customer Support Officer
Aumet is a leading player in the healthcare sector, dedicated to digitalizing processes for medical distributors and pharmacies. We are seeking a dynamic Customer Success Manager to ensure the satisfaction and success of our pharmacy clients.
Responsibilities:
Serve as the primary point of contact for pharmacy clients in KSA, understanding their needs and goals. Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience. Provide ongoing support, training, and guidance to maximize the value of our applications. Proactively identify opportunities for clients to optimize their use of our solutions. Conduct regular check-ins and gather feedback to address any concerns or challenges. Advocate for client needs and collaborate with internal teams to meet their requirements. Monitor client usage and success metrics.
Requirements:
Proven experience in healthcare sectors customer support is a plus. Strong communication and relationship-building skills. Ability to understand and convey technical concepts effectively. Excellent problem-solving and analytical abilities. Bachelor's degree in a relevant field.
Join Our Team:
If you are passionate about ensuring client success, thrive in a dynamic environment, and want to contribute to healthcare digitalization, we invite you to apply and join our team.
