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Fleet Coordinator
Last Mile - Egypt, EG - Full time - 592
InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.
The Fleet Coordinator (FC) plays a key role in raising and maintaining the rider operation’s excellence and their performance by coming up with creative learning techniques and methodologies. The FC will be continuously supervising, analyzing, and optimizing the existing fleet of delivery drivers to ensure smooth fulfillment of orders.
Primary responsibilities
· Record attendance, availability, location, and delivery capacity of each rider
· Track riders’ performance daily to ensure smooth operation and compliance of
· rider SOPs
· Work with dispatching team to ensure rider availability including attendance and presence during rider’s shift, and tasks relating to live operations performance
· Ensure any kind of special request orders (Priority, VIP user, fragile items) are delivered with care
· Facilitate site visits to continuously monitor rider performance
· Analyze and allocate riders based on the need of fulfillment
· Manage all riders’ queries, issues and re-solve immediately
· Generate riders’ progress report daily
Requirements
· 2-3 years of experience in handling on-demand fleet riders
· Excellent supervision and training skills
· Superb clarity in communication
· Excellent organizational skills
· Problem solving, and plan execution skills
· Commercial & Technology awareness
· Must have a driving license
