We are looking for an operations analyst to manage the daily operations of a functional work stream. You will be responsible for managing day-to-day KPIs, ensuring the correct fulfillment of operations, identifying gaps and opportunities, performing a SWOT analysis, optimizing processes, overseeing the cross-functional operations team, providing analysis and detailed reporting with recommendations, and liaising with stakeholders. To be successful as an operations analyst, you should be committed to improving operations, processes, and customer experiences and ensuring operational efficiency. Ultimately, a top-notch operations specialist should have excellent communication and problem-solving skills, attention to detail, and be data-driven and eager for process optimization.
What you will do!!
Develop, implement, and monitor actionable roadmaps for improving workflows and processes and establish and organize KPIs in line with internal and external stakes
Improve, execute, and effectively communicate significant strategies of analysis that identify meaningful trends and opportunities across our end-to-end operations.
Provide support to ops with challenges requiring deep dives along with gap analysis, recommendations and processes required.
Assist in defining the short-term and long-term strategy of the work streams
Ensuring quality and efficiency are being maintained across work streams.
Lead, motivate, and develop high-performing teams, ensuring a customer-centric culture.
Manage the enforcement of policies, create and distribute reports to leadership/stakeholders, providing them with cadenced reports around business performance, crisis management, escalations, and business insights.
Who you are !!
Bachelor's degree preferred
2-3 years of experience in a similar role.
Ability to analyze and improve operational processes.
Ability to come up with new processes and solutions.
In-depth problem-solving skills and time management skills.
Strong people management and organizational skills.
Excellent communication skills, both written and verbal.
