You will play a key role in developing a leadership position for Amazon within MENA, by managing the long-term relationship between Amazon and our 3PL transportation service providers in the Egypt. In this context, you will be dealing on a regular basis with our carriers and internal stakeholders, which is why you will need to like the exposure and negotiations.
You will also be accountable for dealing with challenging operations issues that will require a deep analysis of our distribution network, and you will have the ability to implement solutions that will influence the short and long-term operations.
Within the Supply Chain and Transportation teams, you will be responsible for driving improvements to complex logistics problems, pursuing strategic initiatives and managing innovative projects across our constantly expanding MENA Fulfillment Network (and dealing with the inevitable challenges that come with continuous, rapid growth).
Responsibilities
- Executes performance management metrics reviews (cost, speed, quality, etc.) for outbound transportation and derive develop improvement plans from it.
- Drives continuous improvement initiatives with carriers, fulfilment centers, and customer service teams to improve customer experience, costs and processes.
- Prepare and lead Ops calls, daily business reviews, WBRs, MBRs, QBRs with our 3PL Carriers.
- Advises Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned.
- Produces and communicates transport plans/forecasts on a regular basis.
- Manages Transportation related escalations.
- Drives root-cause analysis and the successful implementation of corrective actions with our 3PL carriers to improve service or cost, or to resolve a problem.
- Drives innovation by taking ownership of new projects and its operational success.
Key job responsibilities
1. Customer Experience Metrics such as Delivery Estimate Accuracy (DEA), First Day Delivery Success (FDDS), Click to Promise (C2P) and Contacts per Delivery (CPS)
2. Cost per shipment
3. Participate in delivering MENA wide 3PL program improvements.
4. Reduce Network losses and defects
We are open to hiring candidates to work out of one of the following locations:
Cairo, EGY
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Excellent verbal and written communication skills; speak and write English and Arabic fluently.
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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