Quality Assurance Executive (Business Process - Internal Audit)
Cairo, Cairo Governorate, Egypt Quality Assurance Executive (Business Process - Internal Audit)
About the job Quality Assurance Executive (Business Process - Internal Audit)
Duties and Responsibilities:
Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties. Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance. Collect and document business requirements for project and process improvement/automation efforts. Perform an internal audit to ensure all departments are working by the officially agreed process. Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases. Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels. Conduct maturity assessments against the process activities to highlight areas of improvement or concerns. Identify issues and risks. Bring inconsistencies and problems to the attention of management. Participate in solving problems. Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas. Extract reports and provide a high-level analysis of data for review. Participate in the planning of QA department objectives. Manage and improve the quality control process. Set goals and metrics, and report on quality control results continuously. Communicate quality concerns with stakeholders. Developing test plans and test cases to ensure our services meet quality standards. Working with cross-functional teams to ensure quality is built into the product development process. Investigating and resolving any quality-related issues that arise. Continuously improving the QA process to ensure that it is effective and efficient.
Skills and Qualifications:
QMS / ISO 9001\_2015 internal auditor certified 2-3 years experience with QMS/ISO 9001-2015 & ISO 171000 standards edition Plan & conduct internal audit sessions according to ISO 9001\_2015 standards. Enterprise Risk Management ISO 31000 readiness Support, and participate in developing & enhancing company business processes. Develop & submit the needed QMS reports to direct management. Participate in conducting any QA internal awareness sessions when needed. Participate in developing and enhancing company policies.* Soft skills and high competencies.
