Requirements:
- Bachelor’s degree in information technology, Computer Science, Business, or a related field. Master's degree is a plus.
- 10-15 Years years of hands-on experience in SAP implementation, administration, and support, with expertise in FICO, MM, SD, PP, EPPM modules.
-Over 5 years of hands -on experience in integration administration, and support, with expertise in SAP BtC platform and MS Azure integration platform is an asset.
- Strong knowledge of SAP Basis administration, security, and performance optimization.
- Familiarity with Master Data Management concepts and practices.
- Experience with Logical Access Control and user provisioning in SAP environments.
- Excellent leadership and people management skills, with a track record of leading diverse teams for at least 7 years.
- Strong project management skills, with the ability to oversee multiple projects simultaneously.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
- Minimum of 7 years of experience in a COE organization and regional exposure.
- Cloud experience, with a demonstrated understanding of cloud integration within SAP environments.
- Relevant SAP certifications are a plus.
Responsibilities:
- L1 Support and Training: Address `How to questions` and provide L1 support, hand holding activities to the users wherever required, conduct training need assessment members and planning and delivery of these trainings.
- Incident Management: To manage resolution of the incidents by restoring services (Diagnose and resolve issues/incidents promptly L2-L3) and communicate the solution to the end user. This process manages the day-to-day support interface between end users and Service Providers. If needed escalate tickets to SAP and follow up till reply is received from SAP (L4 in SAP).
- Problem Management: To lead to identify the problems in the application and eliminate them by removing the root cause of the problem. Maintain a healthy queue of problems with its related triage and solutions implemented.
- Release Management: Manage the Basis Analysts responsible for SAP system administration, release management, maintenance, performance tuning, and upgrades.
- Functional Module Leadership (WRICEFS): Provide strategic direction to a team of analysts specializing in SAP functional modules including FICO, MM, SD, PP, EPPM, ensuring efficient module operations, enhancements, and integrations.
- Integration Platform Maintenance: Manage the support and maintenance for the integrations in the scope.
- Master Data Management (MDM): Lead MDM initiatives, ensuring data quality, consistency, and accuracy across SAP modules and related systems.
- Logical Access Control: Oversee logical access management, ensuring compliance with security policies, role-based access control, and user provisioning.
- IT Governance: Collaborate with cross-functional teams to establish and enforce IT governance standards, policies, and best practices related to SAP systems.
- Organization Setup: Take the lead in setting up the SAP Center of Excellence from scratch, including defining processes, assembling the team, establishing governance frameworks, and aligning with strategic objectives.
- Policy and Procedure Development: Develop and implement comprehensive policies and procedures for SAP operations, ensuring adherence to industry best practices and organizational standards.
- Key Performance Indicators (KPIs): Define, track, and manage key performance indicators for the SAP CoE and functional modules, ensuring alignment with business goals and continuous improvement.
- Team Leadership: Provide guidance, mentorship, and performance management to a diverse team of SAP analysts, fostering a collaborative and results-oriented work environment.
- Stakeholder Collaboration: Collaborate with business stakeholders to understand requirements, align SAP strategies with business goals, and deliver effective solutions.
- Project Management: Lead SAP projects, ensuring timely delivery, budget adherence, and effective resource allocation to achieve project objectives.
- Continuous Improvement: Identify opportunities for process optimization, automation, and enhancement of SAP functionalities to drive efficiency and effectiveness.
- Cloud Expertise: Leverage cloud experience to drive cloud integration and optimization initiatives within the SAP landscape.
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