Ready and hungry for a new adventure? You are definitely in the right place! We at Envision Employment Solutions are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks. Our Hiring Process: 1. After filling your online application, our team will review your application and if you are a fit for any of the open positions we have even if it wasn't the one you applied for, our team will reach out to you to schedule an HR Interview. 2. During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have. Please feel free to share our career site with any of your colleagues or anyone you know that might be looking for a job: https://jobs.lever.co/envisionemploymentsolutions _________________________________________________________________________________________________________ Envision Employment Solutions is currently looking for a Tower Lead – Enterprise Service Management (ESM)for one of our partners, a global leader in consulting, digital transformation, technology and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed.
Responsibilities:
End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio area
Responsible for development of the tower solution related elements with support of Solution specialists and SMEs
Ensure all client requirements within scope are analysed and solutioned
Work with other tower owners to align solutions
Provide detailed cost input including inputs from SMEs and ensures that tagging is in line with strategy set by Solution Lead & DA.
Identify cost behaviours of cost lines and relationship to client unit pricing
Work with other members of the team to align on common assumptions and to avoid gaps and overlaps
Clearly articulate the basis of any subcontractor/supplier (e.g. OSS provide or software supplier) quotes, including assumptions and exclusions and the validity period of pricing – works directly with subcontractor
Solutions to the client SLA’s, and documents/agrees any exceptions from the standards
Review and inputs to the contract schedules, SoW, SLA etc
Contribute to proposal writing - aligned to sales strategy, themes, scoring mechanism
Support Commercial Lead with Draft/mark-up of the schedules relating your part of the solution (SoW, SLA etc.)
Support Solution Lead and contribute to the Sales to Delivery Handover (StDH)
Bring in market intelligence from a portfolio “competitiveness” standpoint both from the global and regional markets. Key areas are analysing the client buying patterns, price points and third-party analyst views on the portfolio.
Good grasp on similar portfolios available in the market with the ability to analyse, stich & customize some of the core portfolio services & solutions, as per specific client needs (not falling under the standard portfolio services & offers)
Requirements:
An experienced Service Integration SME/Architect/Solutions architect/Consultant with proven thought leadership in technical and process implementations
3+ years of hands on experience in IT Service Integration design, transition or operations processes
3+ years of hands on experience in business analysis and configuration or administration of ITSM modules of ServiceNow Platform
Excellent at communicating solutions to both technical and non-technical audiences
Analytical mind with evaluative and problem-solving abilities, able to define technical solutions aligned with client’s business problems at an architectural and design level of detail
Familiarity of other Service Management Tools (such as BMC Remedy, Kinetic Data)
Experience in Service Request Management and Fulfillment, Service Catalogue is a plus
Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)
Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)
Experience in Service Asset Configuration Management
