Overview This role is responsible for supporting 3PM and warehouse performance monitoring and governance, working in partnership with the 3PM manager and warehouse teams. The role will interact with local site teams to deliver on the day to day needs of the business whilst also supporting longer term initiatives where required. Experience of logistics operation and terminology will be important to success in this role. Responsibilities Analyze contractual performance to provide input for contract renewal Review and assess available capacity in warehouse, make recommendations / action as required Support review / provide insight of technical constraints for pallet management Track 3rd party/contractor performance through KPI reports against service levels, Establish improvement actions based on tracked performance against service levels where necessary Review and assess available capacity in warehouse, make recommendations / action as required Monitor KPIs against targets and budgets, Establish improvement actions based on tracked performance against service levels where necessary PoC: Receive information about refusal order from customer service (order refused after reaching customer premise) (both 3PL and Company Owned) Align on issue resolution with customer service Monitoring the process of short shelf life stocks clearing (monthly process) to reduce destructions. Support new WMS procedures, configurations, system updates and malfunctions with escalation as required Support and Manage user access, authorizations and backups in WMS Qualifications Proficiency in English (spoken and written) Demonstrated stakeholder management experience with both internal and external customers working within logistics operational environment (usually min 1 yrs experience – suitable internships accepted) Demonstrated Working knowledge of Warehouse management systems required including stock planning and inventory management (usually min 1 yrs experience – suitable internships accepted) As part of previous experience, a working Knowledge of MRP required (pref. SAP) Strong Excel & Office package knowledge mandatory Demonstrated coordination of disparate groups to drive problem resolution
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