Workshop Engineer Supervisor

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Raya Auto; one of Raya’s subsidiaries is hiring a Workshop Engineer Supervisor

What will you do?

•       Address customer inquiries, resolve complaints, and maintain strong relationships with customers to ensure exceptional customer service
•       Provide regular updates on the progress of each job and promptly communicate any delays or concerns to the Aftersales Head.
•       Provide technical guidance and support to technicians & Engineers, assisting them in diagnosing complex issues, troubleshooting, and finding effective solutions.
• Monitor and control workshop expenses, including labor costs, inventory, materials purchasing, quality checks, and equipment maintenance, to optimize profitability while maintaining high-quality service standards.
•       Collaborate with cross-functional teams to develop and manage the technical budget, ensuring optimal utilization of resources.
•       Ensure compliance with relevant industry standards, regulations, and safety guidelines, and maintain up-to-date knowledge of industry trends and advancements.
•       Abide by the warranty procedure and ensure all warranty claims are properly documented and processed.
•       Communicate with brand owner for any issues related to product quality, technical support, or service requirements.

What will you need?

•       Minimum 5 years of experience in the Automotive industry.
•       Strong understanding of automotive systems, diagnostics, and repair procedures, to understand strategic relation suppliers0
•       Excellent customer service skills with a strong commitment to delivering exceptional service.
•       Ability in data analysis.

What is unique about Raya?

•       Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
•       Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
•       Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
•       Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
•       Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).