About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here About the Role: The role requires a person to be well versed with the nodal functions of financial sectors and should be able to handle the LEA (Law Enforcement Agencies) queries and representations and enhance internal processes to manage the LEA requirements within timelines and develop cordial relationship with multiple LEA’s/Regulatory(MHA, RBI, CBI, CID, Cyber Crime, State Police etc.) across India. About the team: The Fraud Preventions & LEA management team under Risk Operations manages the LEA queries and resolutions through immediate responses and gathering requisite response from different business units within PayU. The team consists of 8-10 members ranging Execs to Sr. Manager level employees who reports in to Head of Investigations.
What you’ll be doing:
● Handling daya to day LEA/regulatory enquiries received by Payu through multiple channels/sources and resolve within the timelines as per regulations.
● Liaising internally within the PayU India organization for collection of data, documents and factual inputs for providing timely and accurate responses within timelines.
● Good Knowledge about Cybercrime / Financial frauds with Banks/Cards etc..
● 2 years exp. in handling RBI and Regulatory enquiries/cases.
● Handling cases relted to Acquiring and issuing banks.
● Risk monitoring for merchants and suspicion reporting.
● Dealing with Cyber Police Officials & Banks over phone call and assisting them as per the requirement as point of contact (case to case basis).
● Dealing with merchants to fetch the details or reolve disputes received through LEA/Regulatory.
● Daily case closure and reporting tracker update/upload.
What are we looking for?
● Graduate with experience in same field is preferred.
● Experience in handling of Cyber crime and other financial frauds of cards misuses etc..
● Team player, who is eager to develop/learn and work towards team objectives.
