ASSOCIATE RELATIONSHIP MANAGER-2400005172

The Role Responsibilities

Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch.

Sales & Financial Targets

• Maximise sales performance to achieve portfolio and revenue targets of the branch through:
• Liability products [Current /Savings /Term deposits] & Lockers
• Investment services & Insurance
• SME, Cards & Asset Accounts
• Implement cross-sell programs for mortgage, cards and third party products and improve product per customer
• Provide support for new product launches, and champion new sales initiatives
• Devise and implement a customer acquisition and retention program
• Nurture and upgrade the existing customer portfolio to Excel Banking/ Priority banking
• Ensure adherence to cost control measures
• Managing the lobby of the branch, maintaining an ambience that would put customers at ease
• Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.

Customer Service

• Ensure all branch processes are followed as per laid down guidelines
• Monitor CSS and Mystery Shopping ratings and ensure continuous improvement if below bench-mark
• Achieve good SQ audit ratings
• Ensure PFM productivity is at optimum levels

People Management

• Ensure branch staff work as a motivated and top performing sales and service team
• Achieve high employee satisfaction and retention of good performers
• Identify and address training needs of staff on an on-going basis

Others

• MIS reports and compliance on all Operations health documents like KCD/KRI/OPS manual
• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, Know Your Customer and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer
• Ownership of the Archival portfolio for the department / business.
• Liaising with the external vendors and ensure Archival and Retrieval is carried out in a manner as stated in the policy document without exception.
• Provide inputs to National Archival Manager on regular basis on status of Archival for each department / business.
• Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file.
• Perform regular KCS checks
• Ensure that the vendors meet the TAT at all times with regard to retrieval.

Premises management in areas of merchandising, housekeeping as well as store management as an employee, you are responsible for working with the Bank to ensure a safe and healthy workplace for all. As part of the Health and Safety guidelines you should:

• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions;
• Co-operate with Management to support and promote Health and safety in the workplace;
• Ensure that your actions do not put others at risk;
• Work in a healthy and safe manner;
• Encourage others to work in a healthy and safe manner;
• Report all accidents and incidents; and Bring to the attention of the management any hazard in the workplace

As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:

• Your employees are adequately trained and supervised to perform their tasks in a safe manner.
• Your employees are free to raise any Health and safety issues and these issues are addressed appropriately.
• The contractors working in your area or for you are working in a safe & healthy manner.

Other Responsibilities

• Motivating and guiding a team of front-office staff in order to achieve and exceed sales and service targets for the branch.

Our Ideal Candidate

• Graduate/ Postgraduate
• At least 5-6 years of overall experience
• Banking knowledge
• Leadership skills
• Strong Communication Skills
• Customer Orientation
• Sales Focus

Role Specific Technical Competencies

Good in Systems/ Microsoft Office

• At least 5-6 years of overall experience

Banking knowledge

• Leadership skills
• Strong Communication Skills
• Customer Orientation
• Sales Focus

About Standard Chartered