Associate, Relationship Mgmt.-2400002559

JOB SUMMARY

• Delivering on Book/Deposit Footing
• Franchise Building 
• Customer Experience
• Governance

RESPONSIBILITIES

Strategy

• Meet the business objectives initiated by the respective country Business Banking Segment
• Customer focused need-based selling
• Deepen customer relationship and maximize penetration

Business

• Achieve MOM Business targets 
• Segment focus, customer focussed needs-based selling
• Being a Business Banking RM, focus must be on acquiring new HV customer relationship and fulfilling needs with respect to Liabilities, Trade & Forex for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product 

Processes

• Operational quality - Error free customer application & documentation 
• Responsive and responsible selling
• Practice appropriate sales and marketing skill 
• Ensure nil Customer complaints

People & Talent

• Build a transparent and collaborative culture in which rewards are based on support of Client Income with specific performance metrics on the Bank's values.

Risk Management

• Conduct CDD, MLP & TCF diligently 
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function 
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Governance

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• CMS Team
• CMO
• Trade & FX
• CDD

Other Responsibilities

• Embed Here for good and Group’s brand and values in India, Business Banking, Liabilities; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Preferably Post Graduate/MBA with rich experience in SME Banking related to CASA, trade, forex & core banking products
• Languages - English & Hindi

Role Specific Technical Competencies

• Relationship Management
• Trade & Forex
• Current Account
• Cash Management Solutions

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

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