Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
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The Business Manager will be an integral part of our Cybersource Sales team supporting to ensure superior operational delivery for sales and commercial initiatives. In this role, you will be responsible for managing strategic cross-functional programs that include, but are not limited to, the following lifecycle activities: sales strategy and excellence requirements, sales enablement, marketing alignment, commercialization, go-to-market activities, and client communication. Additional tasks include providing regular status reporting, solution roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Sales Leaders, Commercial Operations, Product Managers, Product Development, Marketing, Customer Service, Finance, Legal and Visa Cybersource cross-functional teams in a Global environment. The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.
The Business Manager will lead project planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
Leveraging strong project management industry expertise and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
Define Communication Plan to ensure appropriate CyberSource and Visa Stakeholder involvement and communication is in place
Manage some key accounts specially in South Asia market and support growth of Cybersource business with these clients.
Drive business development activities with some key merchant opportunities in India or South Asia
Identify risks, perform risk analysis, effectively manage risks, proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate, Follow defined Risk Management processes
Track business project performance against the annual operating plans and raise risks associated risks
Oversee and ensure all status materials are compiled and completed in a timely fashion Document and distribute project and activity status on regular basis
Collaborate with Product Managers to manage key performance metrics and assist with budget management and roadmap documentation
Assess existing processes and identify opportunity for improvement
Participate in other project related activities, as requested
• 8+ years of relevant work experience with a Bachelors Degree
• Strong MS Project and presentation skills
• Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the business manager.
• Able to motivate staff and influence their tasks to align with organizational goals and priorities.
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments and roles.
• Working knowledge of the sales lifecycle and software development lifecycle from requirements gathering insights to post-implementation customer support.
• Solid understanding of project management techniques, methodologies and best practices.
• Self-motivated able to work independently while coordinating activities with cross-divisional
teams.
• Team player able to communicate with technical and business experts at all levels of the
organization.
• Solid analytical and problem solving skills ability to think strategically.
• Excellent verbal and written communication and presentation skills.
Preferred Qualifications
• PMP certified with current credentials is preferred.
• Experience in Agile environment is preferred.
• Knowledge of payment or risk management systems and the industry is preferred.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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