Butler Supervisor - Residences

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Responsibilities

To ensure that all the amenity spaces in the residence building iswell taken care of and to make sure that any resident request is fulfilled without fail.

Tasks

• Ensures that all the amenity spaces are ready for the service with pre and post service checks completed, staffs immaculately groomed and aware of service offerings at each amenity space.

  
  

• Assist the residents with any food and beverage requirements at all the amenity spaces as required.

  
  

• Ensure that all service areas are fully stocked will sufficient supplies.

  
  

• Responsible formaintainingaccurate inventory of all operational supplies and equipment’sat all amenity spaces.

  
  

• Assign daily tasks and follow-up on delivery.

  
  

• Monitors the performance of Butlers. Assures that there are sufficient supplies stored. Checks cleanliness of corridors, stairwells, elevators and Linen Closets. Do Appraisal for the reporting team member.

  
  

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth inEmPact. 

  
  

• Works harmoniously and professionally with co-workers and supervisors. 

  
  

• Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Concierge, Guest service agent etc.

  
  

Additional Responsibilities

• Covers short period of time the Residential Concierge desk and assists in any type of crunch in both Residences or hotel operations when required

  
  

• Is aware of the emergency procedures in place.

  
  

• Able to create reports.

  
  

Skills And Compentencies

• Fluent in English, reading and writing

  
  

• Computer proficiency – (Excel, MS Word etc…)

  
  

• Detail orientated, extremely organized, self-motivated  

  
  

Experience

• One to three years of employment in the related position with Four Seasons or other organizations

  
  

Education

• Bachelors in Hotel Management / Graduate from a reputed university.