Customer Success Engineer

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

 

Duties and responsibilities

• Work collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments.
• Engage with customers through technical 1:1 workshops and provide them technical recommendations related to their environment with the objective to increase their Value Realization.
• Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
• Deliver internal technical sessions  to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks.
• All while working cross functionally with Customer Success, Product, Engineering and Support teams.

• 4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer).
• Ability to frame and simplify content and messaging for various audiences: technical, management, executive
• Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations.
• Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact.
• Strong written and verbal communication skills in English are required.
• Presentation, communication and meeting management skills
• Consultative nature
• Self-aware
• Self-Starter

Technical Expertise Required:   

• Good understanding of the Enterprise IT business
• Fundamental knowledge in 2 or more areas among the following:
  • Internet and Routing Protocols such as: HTTP/S, TCP/IP, IPSEC, GRE, etc.
  • Internet and Security technologies such as: SWG, Sandboxing, Firewalls, DLP, & VPNs.
  • Authentication and SAML/Identity Provider (IdP) systems such as: LDAP, Microsoft Active Directory, SCIM, Okta, PingOne, etc.
  • Web-based security and network infrastructure solutions, such as: NGFW, SSL/IPSec VPNs, & Firewalls.
  • Traffic Forwarding and Policy Based Routing concepts.

 

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.