Engineer – Product Lifecycle Services

Job Summary

In this Role, Your Responsibilities Will Be:

• Overall responsibility for on-site service job execution and complete the jobs to achieve highest customer satisfaction level.
• Ensure implementing services in accordance with Emerson safety & Standard procedures and operations are carried out within time schedule.
• Prepare detailed site visit report / MOM and arrange sign off from customer after completion of each job.
• Promptly respond to customer’s queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organization and by customer organization.
• Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained.
• Provide technical assistance and support to Project / Engineering department, on demand basis.
• Keep up-to-date knowledge on new services and product offered by Emerson Analytical System. Maintain technical awareness of new technology and share the knowledge with the service team members.
• Provide installation, commissioning, AMC, and ARC service support and Maintain AMC/ARC calendar up to date.
• LTSA, Shutdown and Audit management.
• Keep service visit data / reports / back-up up to date on Service for various service calls.

Who You Are:

Able to use your technical skills to do the job to achieve customer satisfaction. You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaborative work to reach the target objectives set by the team. You act quickly and critically in constantly fast paced and unexpected situations.

For This Role, You Will Need:

• Good knowledge in Level, Flow , Wireless, Corrosion technologies.
• Work Experience on Products like PT/DPT/TT, Radar level, Coriolis, Magnetic & Vortex flow meters, Flow computers, Associated skid components like pumps , Digital valves
• Knowledge of various communication protocols like HART, foundation Fieldbus, WI-Hart, RS485 etc

Preferred Qualifications that Set You Apart:

• Degree in Electronics or Instrumentation Engineering with minimum 2 years of work experience.
• Experience on Analytical System for Power and Oil & Gas Industry is preferred.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. 

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