Postition Summary (Associate – 601)
The Business Support Analyst will be responsible for a variety of tasks and projects related to User Access and access entitlements to various applications and shared folders. Responsibilities include assisting Manager with preparation for quarterly user access certifications and internal and/or external Audit requests related to user access entitlements. Additional responsibilities include assignment of Action Plans for User access and Application Ownership and Technology Projects as assigned by Manager as well as supervising / leading the team with the manager and managing the team in the absence of the manager.
This position requires excellent customer service skills and the ability to under pressure. Individual will be expected to work independently as well as interact with various levels of Operations teams to complete tasks and projects assigned.
The core responsibilities of this position include:
- Application User Access and Entitlement Oversight and Governance
- Change Control Review and Approval of ITSM records for UAT and Production environments
- Develop logical access templates for applications which includes access entitlements for internal/external applications and shared folders by Line of Business. Templates are used for other BAU tasks within team.
- Review and Approval of New User Access Entitlements
- Develop comprehensive detailed User Access Request Guides for Operation teams
- Projects related to User Access Entitlements, which may include automation efforts and analysis and redefine Access Profiles for Applications
- Information gathering related User Access Entitlements and Certifications completed for Internal/External Audits
- Monthly Metric reporting
- Technology Projects related to infrastructure and transmissions
- Exercises a high degree of initiative and independent judgment in coordinating and prioritizing work
- Ability to supervise / manage the team in the absence of the manager
Qualifications and Skills:
- Bachelor’s in Business Management related field preferred with 3 plus years of work experience in the industry, preferably with User Access Controls and Application Entitlements background
- Knowledge of Identity and Access Management structures/processes such as Access controls, entitlement certification and user access removal.
- Experience with JPM Fund Services Applications including User Access request tools (EURC, RSAM, IBID) would be beneficial but not mandatory
- Ability to coordinate issues, findings and practices with colleagues across regions and/or divisions.
- Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships
- Strong organizational skills
- Ability to operate effectively with the ability to work under pressure and to tight timeframes
- Ability to work independently and prioritize all work assignments effectively to ensure timely completion
- Experience with MS Office Products – Excel / Access
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
