Discover the Unexpected
Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done.
Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.
To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific's culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re committed to fostering a strong sense of belonging and a place where you can bring your true self to work.
Our uniqueness is that we truly value yours. We’re an award winning organisation due to our strong people first focus. This includes Top Employer™ and Great Place To Work™ accreditations.
Learn more at www.experianplc.com
What you’ll be doing
The primary purpose of the role, as a lead member of the Experian Network Operations team, is to provide operational network engineering support and leadership. You will work closely with the security, build, and operational teams to maintain a resilient and secure network infrastructure to adhere to stringent Regulatory, Governmental, and Industry security control requirements. In this roll you will also need to establish yourself as a mentor and train junior staff, approaching every day with a collaborative and “team” focused mentality. All while working within ITIL methodology to deliver high quality incident management, problem resolution and implemention of changes to maintain every aspect of Experian’s global network infrastructure.
A strong technical network background is essential. The team, work with a variety of manufacturers including Fortinet, Cisco, Citrix and Checkpoint and relevant qualifications would be advantageous. Must have a good understanding of IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers & Firewalls.
Experience: 10-15 Years of Experience in NOC Operations.
Provide direct front line incident support and management, working with internal and external customers as well as vendors when needed
Provide engineering expertise in identification of process improvement and automation opportunities
Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
Document process and issues with tools like Confluence, Service Now and Lucid Charts
Actively seek out inefficient workflows and work with leadership to establish road maps to streamline or automate those workflows
Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR
Create executive and technical-level communications and relationship building to gain credibility/trust of internal and external customers
Research, evaluate and stay ahead of curve on emerging tools, techniques, and technologies
Maintain technical knowledge of Network and Cloud technologies
Continually assess and make recommendations to ensure our portfolio of tools provide us with the ability to maintain streamlined and efficient support of our global estate
Establish yourself as a mentor and train other staff on your areas of expertise and approach every day with a collaborative and “team” focused mentality
Work with leadership to create an environment of continual growth in professional skills and knowledge for all staff members
Experian Careers - Creating a better tomorrow together
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