Provide transactional support to maintain employee record in the HCM system, includes follow up to approvals, clarifying information or correcting data. Tier 2 analysts may be assigned to support a set of processes but could be required to support additional ones temporarily or permanently depending on the operational needs. Tier 2 are responsible for the following processes:
New Hires
Employee Movements (Promotions, Demotions, Transfers - local, BU to BU, country to country, expat assignments)
Compensation Changes (salary, bonus, commission), including Merit mass loads.
Terminations (Voluntary, Involuntary and Retirements)
Job Data Changes (shifts, org assignments, business titles, scheduled weekly hours, part time-full time, etc.)
Personal & Contact Data Changes
Move worker (sup org changes)
Create and Edit Requisitions for managers
Leave of Absence (initiate and return
Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix.
Audits of data entry accuracy done by HRSSC team members and through self-service.
Data corrections requested by COEs (Compensation, Benefits, Payroll).
Troubleshoot issues with interfaces to vendors
Employment Certification Generation
Probation and contract renewal
Support M&A, divestitures, reorganizations
Generate and distribute ad-hoc internal reports
Implement mass compensation changes in Workday (including Salary Planning loads
Coordinate salary planning loads in Workday with Comp CoE/Payroll
Support testing for systems enhancements related to HRSSC operations.
3-5 years of working experience in a HR Service Center or HR operations
Bachelor’s Degree in HR, Finance, Business or related field required.
