Must be able to implement Helpshift Android, iOS, Unity and other SDKs on target platforms; have an understanding of the different feature sets and capabilities of each.
Must be able to navigate and configure Helpshift’s administrative tools, including AI products and bots.
Independently develop requests for proposals for strategic and enterprise customers, applying technical writing principles for strategy documentation.
Showcase Helpshift API capabilities through demonstrations, including video and PowerPoint presentations.
Effectively communicate with clients and cross-functional teams to translate business requirements into viable product solutions, ensuring alignment with customer needs and product capabilities.
Create datasets and reports on BI tools like Power BI, Tableau & Looker.
Efficient with time and project management to handle multiple projects simultaneously.
Program proficiently in languages like Python, JavaScript.
Mentor and train junior engineers.
Manage implementation partners and oversee the integration of complex systems.
Establish strategic relationships with key contacts in major brands.
Efficiently lead Sprint and Incident retrospectives to completion, encompassing data gathering and documentation creation.
