India Client Care Executive - S2S-(2400005275) Job:Retail Banking Primary Location:Asia-India-Bangalore Schedule:Full-time Employee Status:Permanent Posting Date:25/Apr/2024, 9:12:39 AM Unposting Date:Ongoing
JOB PURPOSE:
Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact centre
Officer would be a part of Inbound Sales team of India
Sales Targets to be met in terms of Products, MIX, Value and fees
RESPONSIBILITIES
Ensuring Sale Targets for self
Tracking and closure of all leads and follow ups
Customer TAT to be maintained
Ensure all relevant MIS etc are maintained and updated for all related activities
High awareness of Product knowledge and process
Correct communication of features and charges across a range of banking products as applicable
Ensure adherence to MLP and KYC norms and standards Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Other Responsibilities
Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
