You will be part of our Integrated Logistics team, adding your expertise + skills to the delivery of our Customer + Operational Excellence.
Your Role Your primary objective will be to oversee the business performance + customer experience of our customers at a national/global level, improving retention + driving growth of our business. Your Responsibilities You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:
• To be the key contact point for customers ensuring a thorough understanding of their strategy + direction.
• To manage the Profit + Loss of our customers while supporting their growth plans.
• To establish + implement account plans, focusing on retention + growth.
• To ensure contractual deliverables for our customers such as savings.
• To be the strategic partner of our customers, ensuring continuous improvement with the use of data.
• To prepare + conduct regular reviews with customers.
• To be the escalation point for customers regarding non-compliance with Service Level Agreements/Standard Operating Procedures.
• To set goals for dedicated or shared teams to ensure we deliver as per customers’ requirements. Your Skills and Experiences
• Minimum 8 years of Experience in a similar role with excellent knowledge of Integrated Logistics / 4PL market.
• MBA from a premiere institute would be preferred.
• Experience of Customer & Team management.
• Good financial acumen.
• Excellent communication skills.
Good Reasons to Join At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.
