Knowledge Analyst

Your Impact:

Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology – we're integrating a multitude of these solution elements to build the smart environments of tomorrow.Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow.

• Work with Knowledge Manager to assess regional knowledge needs and requirements (short-and long-term) across entire Sales enablement and actively participate in the solutioning journey.
• Work with internal teams to obtain an in-depth understanding of the bids/projects and the documentation requirements and contribute to the feedback loop for continuously improving existing processes.
• Participate in End-to-end management of key knowledge assets like regional SharePoint (SP) site(s), Knowledge Repositories, and various Sales/ marketing support tools. 
• Automate simple work processes using SharePoint flows/Power Apps
• Build understanding of various aspects of Knowledge Management Implementation including (but not limited to) SharePoint / Office365 hybrid, Cloud basics, Automation, Analytics etc. by research and actively networking with Jacobs Knowledge Management Community.
• Support the Knowledge Manager and APME Sales Enablement Lead in identifying, transforming, and synthesising data to build actionable insights.
• Work with Knowledge Management team to curate and digitalise data from bidding activities (e.g., questions, responses, feedback), Analyse existing and potential content, focusing on reuse and single-sourcing opportunities such as proofs and project descriptions.
• Work with Knowledge Manager to maintain and augment information architecture.
• Share best practices and tactical knowledge across offices, practice areas and teams
• Help accomplish Key Priorities in APME Knowledge Management roadmap by participating in various   ad hoc initiatives and contributing towards KM continuous improvement.  
• Update job knowledge by participating in educational/development opportunities; maintain personal networks and contribute to building shared vision for top-notch Knowledge Management practice.

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Here’s what you’ll need:

• 4 years or more proven working experience in Knowledge Management required
• Experience working in SharePoint Online and comfortable in creating pages, lists & libraries.
• Solid understanding of Power Platform (Power Apps, Power BI reports etc). would be highly desirable.
• Proficiency in mainstream Microsoft Office 365 (Outlook, Word, Excel, PowerPoint etc.)
• Excellent English communication (written & spoken) skills required
• Able to multi-task and deal with complexity
• Methodical, resourceful, tenacious, and flexible.