Overview Reporting into the Cluster Sales Leader, this role will lead the General Sales Support and Customer Management workstream and is responsible for the engagement, coaching and development of 10+ Direct Reports. As the most senior sales support team member, the incumbent will act as the first point of escalation for service level issues across all channels supported by the commercial team. Responsibilities Functional Responsibilities · Accountability for SLAs delivery, innovation and continuous improvement of the General Sales Support and Customer Management with a view to drive greater effectiveness, efficiency and control · First level of escalation for SLA issues and dispute resolution for Sales Admin workstream · Manage senior stakeholders within Functional Leadership team to ensure HBS Hub support services are aligned to the strategy and customer segmentation requirements of the market People Responsibilities · Lead and motivate large team setting clear vision and objectives (aligned to Sector Objectives) & support driving a “One Team” Culture between Sector & GBS with clear ways of working. · Ensure the People Planning Process is executed to high standards across the team with clear PDR setting, development conversations, talent review process, career developments & promotions / remuneration. · Understand any route causes of attrition with ambition to keep < 8%. · Lead the Sales Functional training, capability building & leadership agenda. Facilitate training sessions across team, as well as other support functions and groups. · Ensure all new members are full onboarded understanding Europe Commercial Sector, the capabilities, the job role, the team members (both in GBS & Sector) to set them up for success. · Facilitate smooth transition of processes to team (future scope could also include other support functions) Organize weekly/monthly/quarterly reviews for GSS team to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets Qualifications · 6-9 years sales management experience within CPG industry · Excellent communication and influencing skills · Customer-centric and collaborative · Highly analytical and organized · Experienced with AI and Analytical tools · MBA qualified
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