APIs are at the center of Sigzy's products and services today, every team is enhancing our
products with a strong API-centric focus in mind, we also have hundred of external partners
and third-party developers all around the world who are building business and services
relying on those APIs, performing up to a million calls a day on against our public API.
As Signzy’s API Support team member, you will bring technical support to our partners and
Signzy’s technicians in order for them to properly use our APIs every day and offer them
guidance in the comprehension and resolution of their main recurring issues.
Work with our product management and engineering teams to provide quantitative feedback
of customer issues. Help drive product improvements to reduce customer frustration and
friction.
Qualifications
● 2+ years of experience working in Technical/Application customer support
organizations for software and/or telecommunications companies.
● You must have excellent communication skills.
● Aware of the full support cycle (SLAs/Response time etc.).
● Having experience of at least one Ticket Management Tool (Freshdesk is preferred)
● You know what an API is, you understand its usefulness and may have already had
the opportunity to work with an API in your previous experiments.
● You must have experience with the Postman tool.
● Strong domain knowledge in the latest tools like JIRA.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.