Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
The TTM is responsible for:
Responsibilities
Establishing and ensuring that appropriate TTM processes are used/followed (such as reporting, risk management, lessons learned, quality, escalating, management of change & communications etc.) as listed in the SOW.
Managing the Transition program for all HP functions (Managed Services, Customer Support, HR, Procurement etc) and co- ordinates all the PMO internal and external project activities.
Leading the overall Transition/Transformation team during pre-sales and/or Transition/Transformation phases of the delivery
Manage/support Transition.
Manages execution of Transition (project) activities.
Ensuring that all Transition/Transformation Project Plans are consistent, congruent, and integrate with the overall Deal Project Plan and customer Transition/Transformation plans.
Lead and manage the execution of the Project Plans.
Ensure regular reporting and communication of Project status to internal and external stakeholders
Act as primary customer interface during Transition/Transformation
Manage Project Change Requests working with internal and external stakeholders.
Financial management for Transition/ Transformation activities, including setting budgets, approving forecasts. The overall transition/transformation budgets are provided by the finance team, internal allocation and spend monitoring by delivery teams is TTMs responsibility.
Accountable for leading internal breakthrough improvement programmes. Is seen as an authority and leader in all aspects of transition / transformation activities.
Education and Experience Required
ITIL Certification (Intermediate/Expert)
Project Management Professional (PMP) Certification, or equivalent experience is an advantage.
ITSM experience is an advantage.
Must have an Undergraduate Degree. (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience)).
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