Overview As Sector Sales Leader ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include sales reporting, customer account planning, execution analytics and route design. Responsible to train, lead and manage a team of ~70 associates. Continuously identify opportunities and implement processes to improve quality and timeliness of team output. Responsibilities Functional Responsibilities Head the Sales team to ensure efficient, effective and comprehensive support of the sales associates across multiple teams and markets Lead and manage sales associates within his/her charge by developing a business plan that covers sales, revenue and organization costs Enable the subordinate functional teams’ capabilities and enforce consistency in execution of key capability areas; Sales Reporting, Account Planning, Execution Analytics and Route Design Ensure his/her team delivers in an accurate and timely services regarding; sales reporting and analysis of service metrics; providing weekly compliance reporting and analytics against core metrics of delivery standards and communicate this information internally/externally, record customer service issues, etc. and generate monthly reports summarizing account planning; track sales performance against pre-set thresholds, conduct trade management transactions with customers and produce turn-key directions that clearly illustrate the expectations of how our products are merchandised execution analytics; provide in-store merchandising directions to our sales teams, analyze data to identify which promotional events met the success thresholds route services; support accelerated sales growth and while optimizing costs (related to delivery/service) through route design Monitor and report performance to key stakeholders Actively conduct on-going review of operational services to drive agility and effectiveness Ensure delivery of accurate and timely data in accordance with agreed service level agreements (SLA) with the Remain Co. Overall accountability of process design, innovation and continuous improvement of the processes mandated with an end-to-end view to drive results on three parameters - Effectiveness, Efficiency and agility Ensure Sales organization stays connected with business by integrating front and back end services Focus teams against the speed of execution and quality of service delivery rather than achievement of SLAs Recognize opportunities and take action to improve delivery of work Implement continuous improvements and simplifications of processes, standardization of reporting and optimal use of technology Scale-up operation in-line with business growth (within existing scope) as well as new areas of opportunity People Responsibilities Manage and motivate large teams Lead the Sales Functional training agenda. Facilitate training across team, as well as other support functions and groups. Set individual targets with the sector and/or Division teams, and track goals Facilitate smooth transition of processes to team (future scope could also include other support functions) Develop on-going training and capabilities plan for associates. Organize weekly/monthly/quarterly reviews for subordinate team leads to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets Drive comprehensive change management (identifying the need for change and the role each individual play) Actively conduct on-going review of operational services to drive agility and effectiveness Ensure career growth opportunities for associates and engage in people planning and resource allocation activities 12-15 years of experience in Sales Team Management Bachelor’s/Master’s degree in commerce/business administration/marketing DB / Customer management capabilities Previous experience as a people leader Differentiating Competencies Experience within strong top-tier consulting or Prior Fast Moving Consumer Goods (FMCG) company experience required 5+ years development experience related to data analytics and reporting including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms Ability to provide superior customer service Propensity to learn PepsiCo software systems Strong knowledge of MS Office programs Excellent leadership and customer management skills Best-in-class time management skills, ability to multitask, set priorities and plan Strong use of influencing skills to gain alignment Sharp analytical skill to link strategies and objectives together to develop a plan Executive communication skills: ability to send and receive information clearly and concisely Qualifications Leadership ability to handle large teams Strong leadership and people development capabilities Ability to provide superior customer service Language skills – English fluent Ability to recognize and take action to improve delivery of work Possess ability to analyze & benchmark competitive scenarios and evaluate strategic partnership opportunities Excellent written and oral communication skills; consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner Ability to work collaboratively and proactively with multi-functional teams Be flexible, organized and able to manage competing priorities Organization effectiveness
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