Senior Manager, Oracle Cloud Operations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Senior Manager, Oracle Cloud Operations

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU. 

Iron Mountain continues on a transformational journey to standardize its finance platforms globally, as well as provide world-class service delivery capabilities for enterprise applications. Oracle Cloud is a key piece of this transformation, and our Service Delivery organization is looking to add additional capability to its technology team to provide best-in-class support to our business as they continue in the Company’s aggressive growth strategy into the future. 

The Senior Manager, Oracle Cloud Operations will join an existing team of Mountaineers and vendor partners to  ensure the service delivery activities in the Oracle platform application space exceed customer expectations, meet SOX compliance requirements, follow our ITIL protocols and are secure and high-performing. You will be responsible for overseeing the day-to-day operations of our Oracle Cloud Financials platform, ensuring its stability, reliability, and optimal performance. The ideal candidate will have extensive experience working with Oracle Cloud Financials, along with a strong background in team leadership and operations management.

THE SUCCESSFUL CANDIDATE WILL: 

• Lead and manage a team of operations support specialists responsible for the ongoing maintenance and support of the Oracle Cloud Financials platform.
• Collaborate with cross-functional teams, including Finance, IT, and external vendors, to address system issues, implement enhancements, and drive continuous improvement.
• Ensure our instance management strategy is sound, coordinating with Oracle to ensure our instances are refresh and available to meet project demands 
• Provide technical leadership and introduce automation to simplify our existing manual processes Oversee our ongoing, monthly and quarterly SOX requirements to ensure both Oracle Cloud and Oracle EBS platforms remain compliant
• Review Oracle’s product roadmap and quarterly updates, preparing our Service Delivery team and others for the quarterly patching of our SaaS applications 
• Ensure our application security is robust, managing Oracle’s roles and privileges through the use of proper custom roles which meet audit requirements with respect to segregation of duties, etc while providing the access our global user community needs to do their jobs effectively 
• Liaise with Oracle project delivery/engineering teams as well as other service delivery teams to ensure efficient project delivery, deployment of enhancements and coordinated integration of our applications to others across the enterprise 
• Develop and maintain operational procedures, documentation, and best practices for the Oracle Cloud Financials environment.
• Provide technical guidance and mentorship to team members, fostering a culture of excellence, collaboration, and continuous learning.

SKILLS & BEHAVIORS 

• 12+ years of experience in Oracle Cloud Financials operations support, with a proven track record of success in managing complex financial systems.
• In-depth knowledge of Oracle Cloud Financials modules, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, and Procurement.
• 10 years of combined, relevant experience in Oracle EBS and Oracle Cloud Financials; minimum 3 years of experience working with Oracle Cloud Financials.
• 8 years of service delivery experience managing global applications.
• Strong understanding of financial processes and best practices, with experience in implementing and optimizing financial systems and workflows.
• Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Hands-to-keyboard techno-functional skills in Oracle Cloud configuration 
• Oracle BIP/OTBI report-building skills to leverage the data in the application to resolve issues Strong troubleshooting and problem-solving skills 
• Ability to maintain a positive attitude in high pressure situations and manage distributed teams with competing priorities with tight deadlines 
• Strategic thinking and the ability to transform how we operate today to improve efficiency and effectiveness 
• Strong analytical and problem-solving skills
• Bachelor’s degree in Computer Science, Engineering or related technical discipline Finance/Accounting background is ideal 
• In-depth knowledge of automation, SRE, and technologies to develop and implement effective strategies for automation and continuous improvement. 

WHAT’S IN IT FOR YOU? 
Be part of an ever-evolving global organization focused on transformation and innovation A support system where you have a safe place to voice your opinion, share feedback, and be your true, authentic self 
Global connectivity to learn from 26,000+ teammates across 52 countries 
Be part of a winning team who embrace diversity, inclusion, and our differences Flexible work culture with a focus on delivering value for the organization while maintaining work/life balance 
Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

Category: Information Technology