Senior Manager - Sales Operations (Strategic Initiatives)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Summary

The Director - Strategic Initiatives role is part of Revenue Operations and requires you to work closely with the Senior leadership, to drive cross-functional projects initiated by CRO and VP GTM Operations. It requires you to collaborate with multiple teams, solve complex business critical problems and manage organisation-wide initiatives. Candidates having similar experience focussed on problem-solving and excellent interpersonal skills will be a great fit.

Additionally, you will be leading a team of skilled revenue operations analysts. The ideal candidate is highly driven, analytical, organised, and with domain expertise in SaaS operations. 

Key Responsibilities

• Develop a keen understanding of business, and build strong relationships with key stakeholders.
• Ability to solve complex, unstructured business problems within constrained timelines.
• Ability to identify problems and areas for improvement and recommend long-term strategic solutions across various business functions
• Enable data and insights based decision-making, and present high-quality analysis and recommendations.
• Manage stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
• Continue pushing stakeholders to think big in developing or re-designing processes and systems that can create transformational business impact.
• Stay current with industry trends and best practices, and identify opportunities for innovation and improvement.

• 12+ years of similar work experience or in Management Consulting
• MBA from a top-tier college; or bachelor’s degree from a top-tier university with relevant work experience 
• Strong research and data analytics background with the ability to quickly find insights to drive business outcome
• Proven experience in team collaboration and acting as a liaison between various departments and stakeholders
• Proven ability to lead and manage complex initiatives from ideation to execution with multiple stakeholders successfully
• Solutions-oriented and proven ability to multi-task across multiple high-priority and time-sensitive projects and stakeholders
• Ability to deliver clear, concise, and reliable reporting on all activities to key stakeholders.
• Positive attitude, self-starter, and high emotional intelligence (EQ)
• 5+ years of experience as a people leader and program manager

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.