This role is part of the rekindle returnship program
Note : For more details on rekindle program, pls visit - https://www.amazon.jobs/en/landing_pages/rekindle
Amazon Pay India's mission is to be India's most convenient rewarding and trusted way to pay. Customers can use Amazon Pay to pay for their payment needs like bill payments, money transfers, travel ticketing, insurance, merchant payments etc., (what we call everyday use-cases). Amazon Pay also has proprietary payment methods which give customers the best experience in terms of success rates, conversion and credit availability.
In this job role, the product manager for post transaction experience will be responsible for three large problems
- Ensuring the customers are able to solve all their bill payments and recharges queries in a self-serve manner on the Amazon app by defining the customer experience across all touchpoints including Category pages, repeat widgets, etc..
- Empower the customer support agents with the right information & tools to handle and close loop escalations
- Drive preference for Amazon Pay instruments and Amazon Pay use cases on bill pay and recharges category pages leveraging customer data & insights
You should apply for this role if you enjoy building customer facing experiences at scale. You would be required to collaborate with a large group of business and product stakeholders including Tech, business to build the right customer experience, analyze data to make continuous improvements to the product on a monthly basis, create quarterly & yearly roadmaps and drive the product vision and strategy for all post transaction touchpoints.
As a Senior Product Manager, we expect the following things from you
· A minimum of 5+ years of solid product management experience in consumer facing products
· User focus – ability to keep the customers first at the heart of all technologies we build
· Prioritization – ability to construct a roadmap, get buy-in from a larger team on the same and direct a team towards the common roadmap in a structured fashion
· End to End delivery – from creating a BRD, making phasing decisions, creating GTMs, analysing post launch metrics and continuous iteration, making trade-off decisions, etc
· Data oriented approach – a keen eye for numbers and the ability to derive insights and product decisions-based numbers. Ability to handle ambiguous situations where limited information is available. Solid grasp on statistical techniques for experimentation and analysis including knowhows of tools like SQL, Advanced Excel is an added advantage.
· Stakeholder management – ability to work effectively across both internal and external industry leaders; negotiate complex topics and resolve conflicts.
· Long term vision – Ability to construct a vision basis long term customer and business needs and strong oral/written communication skills to articulate the same in a compelling manner
A day in the life
A typical day will contain a mixture of all the following
1. A daily health review of all your key business metrics and diving deep into any of them if you observe an anomaly
2. Working in partnerships with User experience, technology and category teams to build out customer facing experiences, product requirement documents, debating phases and creating a robust go-to-market plan
3. All the while, while reviewing NPS scores, voice of customers, come up with new ideas and build product strategy for upcoming months in partnerships with billers and regulator
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
- 5+ years of product or program management, product marketing, business development or technology experience
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
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