Business Banking Relationship Manager- Liability. The role will be to deepening ETB and NTB CA Book.
Responsibilities
Strategy
Acquire liability customers with focus on customers with trade and Foreign exchange transactions.
Manage existing portfolio of liability customers with trade and foreign exchange transactions with the objective of providing superior service and deepen relationships
Business
Liability Current Accounts from liability rich sectors
Deposit Accounts
Trade Products
FX Products Business Acquisition
Participate in sales calls for acquisition of New to Bank (NTB) liabilities relationships requiring trade and foreign exchange services
Identify and generate prospect opportunities for acquisition of new customers.
Design and execute customer events, industry meets and below the line activities for acquisition of new customers.
Mapping and mining of databases of potential segments for NTB acquisition.
Identify and drive a strong customer referral program. Portfolio Management:
Primary accountability for deepening values and fee generation from the portfolio by providing superior service to facilitate trade and Foreign exchange transactions.
Client servicing through the Bank's "Outserve" mode with the aim of Customer delight.
Implementing cross sell opportunities and ensuring that bank gets the maximum share of the wallet.
Develop account plans/strategies for customer relationships with revenue and value-add objectives, to ensure monthly profit targets as agreed are met and exceeded.
Contribute to the team's business plans for the expansion of business opportunities in strategic target areas.
Processes
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth.
Conduct regular and timely customer due diligence (CDD) reviews
Ensure CDD profiles are error free for timely sign off
Follow and comply with AML CDD policies and procedures where applicable
Identify KYC issues, provide solution or escalate to line manager if necessary
Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures
Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures People and Talent
Embed the Group's values and culture
Coach peers and more junior staff as appropriate
Partner effectively with internal stakeholders to deliver effective client solutions Risk Management
Abide by appropriate frameworks to guarantee that business is carried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
