Senior Technical Support Engineer (Big data & Hadoop Support) - Shifts Applicable

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

TheSenior Technical Support Engineer Role

Join us as a Technical Support Engineer at Qlik, where you'll be more than a troubleshooter – you'll be a HERO. Our collaborative global team, spanning APAC, Spain, Sweden, Australia, Japan, USA, and India, is on the lookout for a resilient individual passionate about analytics and technology, ready to provide exceptional support to our global customers.

We operate 24x7 which involves working during one of the below shifts determined as per business need and have a non-standard work week (Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, your weekly offs may fall on any day of the week depending on the shift rosters that are prepared on a two-month basis.

• AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
• EMEA hours – 3 PM IST onwards depending on Daylight Savings Time
• APAC hours – 6:00 AM IST onwards
• IST hours – 10:00 AM IST onwards

Work hours are subject to change depending on Business needs. Currently night shifts are for 1 day every weekend.

What makes this role interesting?

Strategic Impact: Drive the future of Qlik's technical support by contributing directly to the development and improvement of our global support processes, elevating your role beyond day-to-day responsibilities.

Global Collaboration: Collaborate with a diverse team of support professionals across the global region, fostering a global community where your insights contribute to the success of our larger support network.

Continuous Learning: Immerse yourself in a dynamic and ever-evolving enterprise software environment, ensuring your passion for analytics and technology aligns with ongoing learning and growth opportunities.

Here’s how you’ll be making an impact:

Customer-Centric Support: Engage with customers through calls, live chats, and ticket-based support, ensuring timely troubleshooting and issue resolution.

Proactive Communication: Keep customers informed about the status of their tickets, actively understanding their current situation, needs, and desired outcomes.

World-Class Experience: Deliver satisfaction in every case, interact with customers to comprehend their challenges, and provide effective workarounds and technical solutions.

We’re looking for a teammate with:

• A bachelor’s degree in IT or equivalent
• Over 7 years of work experience in IT with at least 6 years of relevant experience in Big data / Hadoop Support background.
• Ability to methodically approach and solve technical problems
• Excellent inter-personal skills
• Self-motivated to continuously learn new technologies
• 6-8 years of hands-on experience in three or more areas listed below with primary mandatory experience in Hadoop administration and support.
• BigData: Solid Hadoop fundamentals, preferred hands-on CDH/CDP implementation. Strong experience in Hadoop administration and support.
• Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.
• ETL: Has strong conceptual understanding of Data Warehousing and ETL, Data Governance and Security, Cloud Computing, and Batch & Real Time data processing.
• Database: You have good working knowledge of ONE or any of the following or RDBMS: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL, MongoDB
• JAVA: Ability to read and understand advanced level Java/ C++ (any programming language) and solid experience in reading and analyzing Java stack traces and exceptions.
• Debugging JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning and optimizing Garbage Collection. Knowledge of analyzing Heap dump and Thread dump is a plus.
• Cloud:knowledge of any of the public cloud such as AWS, Azure, Google Cloud would be a plus
• Good to have experience in Replication technology with emphasis on CDC (Change Data Capture) & FDL (Full Data Load)
• SAP knowledge is a plus.
• Overview of Java 3 tier web application – Understanding of Webserver, Application Server and Database.
• Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems.
• Should be willing to work on Shifts (Rotational Basis) including night shifts.
• Provide support for QLIK & Talend Data Integration product portfolio.
• Must have good Troubleshooting and analytical skills, Problem Management & RCA

Thelocation for this role is:

Bangalore, India

Apply now and help change how the worldtransforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join usand our values, check outour Careers Page.

What else do we offer?

• Genuine career progression pathways