Service Manager, Employee Banking-2400002022

RESPONSIBILITIES

Managing of Salary Accounts Portfolio :

• Handle defined portfolio across the EB Corporate for life cycle management & ensure EB book growth, funding penetration to monitor. 
• Effectively follow the Beat Plan- CAT A & B corporate
• Corporate Engagement / Franchise Build business through thru micromarketing activities , Micro sites 
• Improve Asset & Wealth Penetration - Meeting the defined targets month on month.
• Aggressively Cross sell& achieve the cross sell targets which have been set .Crossell should be a outcome of the Corporate Visits & Service Camps
• Be responsible for customer engagement, attrition, growth of new accounts and existing EB book.
• Work closely with the Service delivery teams to ensure excellent service to the Corporate. Liaison with all internal units to ensure SLA / TAT’s is maintained. 
• Review service gaps and process to meet customer expectation. 
• Conduct service camps, customer interactive sessions and Customer satisfaction survey / On boarding survey (internal / external)
• Handle Complaint/Escalationprocess
• NIL escalations by the corporate/customer against the CPS portfolio manager s.
• Ensure on boarding activities for customers like deliverables tracking, account no. communication etc.
• Ensure the salary credit process is risk free as well as timely for your Corporate/Encourage Corporate to Use STB 
• Handle salary rejects as per the prescribed process & turnaround 
• Ensure that customers are encouraged to use alternative channels
• Ensure good audit ratings in all internal/external audits, Group Audits, BRR and QA audits.
• EnsureAudit awareness
• Handle Auditdeliverables 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Employee should be Graduate/Post Graduate with Team management experience.

Role Specific Technical Competencies

• Director, Business Development, Employee Banking – People leader role – Sales Team management

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns