Service Now Expert

About Technip Energies

At Technip Energies, we believe in a better tomorrow, and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. Designing and delivering added value energy solutions is what we do.  

Global Business Services India

At Technip Energies, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. T.EN Global Business Services (TGBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services.  
 

Our Vision: A customer focused, cost efficient, innovative, and high performing organization that drives functional excellence. 
 

GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting, Human Resources, Business Functional Support, Procurement and Legal. Our services fit our global organization and allow us to focus on business strategy and priorities. GBS also maintains continuous improvement plans to enhance our customer-oriented service culture.  

About the Role:

We are seeking a highly skilled and experienced ServiceNow Support Lead to join our team of HR-IDS. You will play a critical role in driving the success of our ServiceNow platform by providing strategic guidance, managing the overall Service now Support.

Responsibilities:

• Serve as the subject matter expert (SME) for the application ServiceNow, with a deep understanding of ITSM and potentially other relevant modules (e.g., HRSD).
• Lead the Support and ensuring alignment with business needs and best practices.
• Lead overall SNOW to manage all the support post enhancements efficiently.
• Provide technical guidance and mentorship to support team members, fostering knowledge sharing and professional development.
• Partner with internal teams and external vendors to resolve complex technical issues and ensure the smooth operation of the ServiceNow platform.
• Stay up-to-date with the latest ServiceNow releases and proactively identify opportunities to enhance existing functionalities.
• Monitor system performance, identify areas for optimization, and liase with the Product owners and lead to implement necessary improvements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5-7 years of experience working with ServiceNow in Support 
• Proven experience in leading and managing ServiceNow support model.
• In-depth knowledge of ITSM best practices and principles.
• Strong understanding of ServiceNow configuration options and customization capabilities (Glide, UI Policies, etc.).
• Excellent analytical and problem-solving skills.
• Experience working in a cross-functional environment.
• Strong communication, collaboration, and interpersonal skills.

What’s next?

Starting Date:

Once receiving your application, a recruiter performs an initial check and a review is further carried by hiring manager. We expect to take up to a few weeks to perform that review. If you hear from us, it is because we want to organize interviews and meet with you physically, or virtually, depending upon the location. To get an overview of the recruitment process, visit our dedicated webpage here

We invite you to get to know more about our company by visiting www.technipenergies.com and follow us on LinkedIn , Instagram for company updates.

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