SIPP Benefits Technical Assistant Manager

Job Description

Title                 Assistant Manager (UK)

Department      SIPP Benefits Technical

Location          Gurgaon

Reports To       SIPP Operations Manager

Level                Grade 4

We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our GPS SIPP Benefits Technical team and feel like you’re making progress.

About your team

RPO SIPP Hub is currently one of the fastest growing areas of the business. The Benefits team is responsible for processing the core element of SIPP administration including benefit calculations and payment, divorce cases, Transfers Out, QROPS, investment transactions and the day to day management of the SIPP. The role is key to providing uncompromising service to our IFAs and clients.

About your role

• Work closely with the SIPP Benefits Management team and clearly articulate any concerns, priorities & achievements for the day / week / month ahead
• Day-to-day management of the team and work allocation - Via Active Ops and teams worklist
• Managing change initiatives and lean reviews within the team, gaining buy-in from key stakeholders and developing and managing practical strategies to achieve the best customer and operational outcome
• Developing in-depth knowledge of the Pension / SIPP products and operational processes
• Provide process support to the team and escalating where necessary and in a timely manner.
• Review complaint, risk & corrections data - Taking proactive action on any trends and providing constructive feedback to team members
• Raise and manage risk events and action plans via BWISE through to closure
• Call listening and scoring for our NIGO & CR Benefits resources, capturing and delivering feedback
• Review and ongoing oversight of our SIPP Incidents and supporting resolution of these working closely with the Testing Team and Technology
• Carry out and document 121’s, appraisal reviews and any performance challenges effectively in line with HR standards
• Where required supporting the team to meet urgent deadlines / work volumes and continually assess service risks
• Ensure appropriate recruitment, training and development of the team members to cover all tasks across the teams
• Responsible for development of team members and frequent review of goals & competancy framework actions
• Act as a role model to deliver strong results in the right way, build, develop and lead empowered and diverse teams; and motivate others with a vision for the future that can be implemented.
• Responsible for overall quality within the UK team, ensuring close collaboration with the India Team and AM to support good quality across all processes.
• Manage and develop the teams with focus on individuals` career development , management succession with motivated employees
• Any other additional adhoc MI tasks, commentary, submissions or business updates as and when they arise

About you

• Proven SIPP/DC/DB administration experience
• Knowledge of HMRC rules which govern pension transfers and benefit payments
• FA2 & CF1  Essential (Or working towards completion within first year of role - T&C Capture)
• The ability to complete multiple tasks against tight deadlines
• Re-prioritise and organise own workload effectictively aswell as the teams at short notice
• Day-to-day team resource management
• Accuracy and attention to detail in all aspects of service delivery, documentation and reporting
• Continue to embed Empowering Colleagues, Inspiring Leaders and other OpEx Initiatives
• Numerate and computer literate (Excel, Word and PowerPoint)
• Experienced people manager
• Decision-maker – effective problem solving and solution orientated.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.