Specialist Retention-Cards - Voice & Virtual India-2400005193

Role Responsibilities 

Copy and paste role

JOB PURPOSE:

• Reporting to Team Leader Inbound Sales, the position is responsible for X selling the different products of the Bank of the contact centre
• Officer would be a part of Inbound Sales team of India
• Sales Targets to be met in terms of Products, MIX, Value and fees

RESPONSIBILITIES

• Ensuring cards retention targets to be met
• Tracking and closure of all leads and follow ups
• Customer TAT to be maintained
• Ensure all relevant MIS etc are maintained and updated for all related activities
• High awareness of Product knowledge and process
• Correct communication of features and charges across a range of banking products as applicable
• Ensure adherence to MLP and KYC norms and standards Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Regulatory & Business Conduct

•Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS

• EDUCATION GRADUATE 

Our Ideal Candidate 

Copy and paste key skills, experience and qualifications required. 

SKILLS AND COMPETENCIES

• Graduate
• Basic computer skills
• Customer service expertise
• Prioritization skills
• Organizational and leadership skills
• Uncompromising approach to customer service and problem resolution
• Team Leadership and Interpersonal skills
• Strong communication skills including good grammar and articulation
• Strong analytical skills
• Strong Presentation skills
• Positive, polite, cheerful and courteous
• Ability to work under pressure and multitask
• Manage conflicts and solve problems
• Good listening and sales skills

for job description.

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

·Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do