We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
1. Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
2. Track and report Service Level Agreement (SLA)
3. Acting as a backup to the Team lead as and when required
4. Perform Quality checks as per the agreed criteria
5. Participate in Quality and Continuous improvement initiatives
6.Create and publish Management Reports
7.Active participation in Learning & Developments
8.Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change 9. Month End Closer/Year End Closer activities to be performed based on the schedule
10.Coordinating with external clients and internal stakeholders via email to resolve the issues
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Our employees enjoy:
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.